V8bet Privacy Policy – Your Data, Our Responsibility

1. Introduction & Scope

V8bet (https://v8bet.im) is an internationally licensed online Sports Betting and gaming platform. This Privacy Policy ("Policy") describes how v8bet collects, uses, stores, and protects your personal information.

By using our website or application, you consent to the processing of your information as described in this Privacy Policy. This Policy should be read together with our Terms & Conditions.

V8bet takes your privacy seriously. We believe your personal data belongs entirely to you — we only use it to the extent necessary to provide our services. This document has been written in plain language with Bangladeshi users in mind, so you can clearly understand what happens with your information.

2. What Data We Collect

V8bet only collects information that is necessary for service delivery, security assurance, and legal compliance. The categories of data collected are outlined below.

A. Information provided during registration

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential address and country
• Preferred currency and language
• Username and password (stored in encrypted form)

B. KYC Verification Information

• Scanned copy of National ID (NID) or passport
• Selfie or face verification photo
• Utility bill or bank statement for address verification
• Payment method verification documents

C. Transaction & Gaming Data

• Deposit and withdrawal history
• Records of betting and gaming activity
• Bonus Usage History
• Payment method details (last 4 digits only, never the full card number)

D. Automatically Collected Information

• IP address and device information
• Browser type & operating system
• Site usage patterns & page visit logs
• Cookies and session data
• Referrer URL (where you came from before visiting the site)

Data Collection Summary

3. How Your Data Is Used

V8bet uses collected data solely for specific, legitimate purposes. Every reason your data is used is clearly stated below.

• Service Delivery: Creating accounts, processing transactions, enabling betting services, and managing customer support.
• Identity Verification: To verify your age and identity through the KYC process and to maintain the security of your account.
• Fraud Prevention: To detect suspicious activity and prevent money laundering and other illegal activities.
• Legal Compliance: To meet regulatory requirements and comply with government directives.
• Service Improvements: To analyze user experience and improve the platform and gaming experience.
• Contact: To send important updates, security alerts, and (with your consent) promotional offers.
• Responsible Gaming: To identify unusual betting patterns and help reduce the risk of problem gambling.

4. Data Sharing & Third Parties

V8bet does not sell your personal information. However, limited data may be shared in specific circumstances where it is necessary to operate our services.

When Your Data May Be Shared

• Payment Provider: Limited information is shared with bKash, Nagad, Rocket, and banks solely for transaction processing.
• Technology Partners: Software providers that support platform operations — they are also required to comply with our privacy standards.
• Regulatory Authority: Data may be disclosed in response to legal requests from licensing authorities and law enforcement agencies.
• Anti-Fraud Service: Minimum necessary information may be shared with fraud detection services.

Never shared

• To advertisers or marketing companies
• To data brokers or information resellers
• Any third party that does not have an agreement with v8bet

5. Cookies & Tracking Technologies

V8bet uses cookies to keep the website running properly and to improve your experience. Cookies are small text files stored in your browser that help the site recognize you.

Cookie Type

You can disable all non-essential cookies through your browser settings. However, doing so may cause certain features on the site to not function properly.

6. Data Protection Measures

V8bet follows industry-leading standards to protect your personal and financial information. Our security framework is built across multiple layers.

• Encryption: All data transfers are secured with 256-bit TLS/SSL encryption. Stored sensitive information is protected using AES-256 encryption.
• Firewall & DDoS Protection: An industry-standard web application firewall and DDoS protection are kept active at all times.
• Two-Factor Authentication (2FA): 2FA is available for account login and users are encouraged to keep it enabled.
• Regular Security Audits: Third-party security experts conduct regular penetration testing and vulnerability assessments.
• Access Controls: Within v8bet, only staff members who require access to user data are permitted to view it.
• Data Backup: All data is backed up regularly in encrypted form to prevent loss in the event of a system failure.

7. Data Retention Period

V8bet does not retain any data beyond what is necessary. Retention periods for each data type are outlined below:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulatory requirements).
• KYC Documents: 5 years from the date of verification, or 5 years after account closure.
• Customer Support Communications: 3 years from the date of last contact.
• Cookies & Analytics Data: Up to 2 years from the date of collection.
• Log Files: Retained for up to 12 months for security purposes.

Once the designated retention period ends, data is securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

V8bet is committed to giving you full control over your personal data. Your rights are detailed below.

9. Protection of Minors' Data

V8bet strictly does not provide services to anyone under 18. Our platform is for adults only.

• Date of birth is verified at the time of registration.
• Age verification is mandatory as part of the KYC process.
• If it is found that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• Parents can report any suspicious accounts to us.

10. Changes to the Privacy Policy

V8bet reserves the right to update this Privacy Policy, in part or in full, at any time. You will be notified of changes in the following ways:

• Minor Changes: The "Last Updated" date at the top of the page will be changed.
• Significant Changes: A notification will be sent to your registered email and displayed on the platform.
• Fundamental Changes: Re-consent may be required.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

11. Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@v8bet.im
• Live Chat: Click the chat icon at the bottom right of the platform (available 24/7)
• FAQ: FAQ Page View

Our data protection team is available in both Bengali and English, and typically responds within 3 business days.